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This is a reported post for a post in the topic <input class="cms_keep_ui_controlled" size="45" title="[post param=&quot;Tech Support Emails will be Referred to the Forums&quot;]266[/post]" type="button" value="post Comcode tag (dbl-click to edit/delete)" />, by jacobgkau<br /><br /><comcode-quote param="2">Over the years, I&#39;ve received a steady trickle of emails from viewers who wanted help with various things. Whether it was getting an NGINX RTMP server working, repairing a corrupted MP4 file, or just getting Ubuntu installed, I&#39;ve always made an attempt to help as a small thanks for watching my videos.<br /><br />However, I&#39;ve decided to start referring viewers to the NOTS Forums for technical help instead of responding to emails from individuals. If I sent you a link to this post instead of helping you immediately, please don&#39;t take it personally. I&#39;m doing this for the following reasons:<ul><li><b>Visibility of your questions:</b> when you email me, you&#39;re only getting help from one person. When you post to the forums, you&#39;re allowing yourself to get help from an entire community of free &amp; open software advocates.</li><li><b>Visibility of our solutions:</b> there are some questions I get asked fairly often, and having the answers out in the open might help others find the solutions on their own, rather than having to email me separately.</li><li><b>Visibility of my helpfulness:</b> as a young professional in the IT industry, I&#39;m always looking for things to put on my resume. It&#39;s one thing to say, &quot;I answer frequent support emails,&quot; but it&#39;s another thing to <i>show</i> the actual support threads.</li></ul>As you can see, all of the reasons boil down to visibility. As an advocate of free &amp; open software, I believe that not only should a program&#39;s source code be publicly accessible, but also the information required to utilize the program meaningfully, including support requests and solutions found.<br /><br />Even though I spend many hours every day answering support requests at my day job, I still hope to continue being a helpful resource for any viewers/fans having trouble with free &amp; open software. If you have any questions that I might be able to help you with, just sign up for the forums and ask!<br /></comcode-quote><br />//// PUT YOUR REPORT BELOW \\\\<br /><br /> Add: Add: Font Size Color [Font] Arial Courier Georgia Impact Times Trebuchet Verdana Tahoma Geneva Helvetica [Size] 0.8 1 1.5 2 2.5 3 4 [Color] Black Blue Gray Green Orange Purple Red White Yellow This is a reported post for a post in the topic [post param="Tech Support Emails will be Referred to the Forums"]266[/post], by jacobgkau [quote="2"] Over the years, I&#39;ve received a steady trickle of emails from viewers who wanted help with various things. Whether it was getting an NGINX RTMP server working, repairing a corrupted MP4 file, or just getting Ubuntu installed, I&#39;ve always made an attempt to help as a small thanks for watching my videos. However, I&#39;ve decided to start referring viewers to the NOTS Forums for technical help instead of responding to emails from individuals. If I sent you a link to this post instead of helping you immediately, please don&#39;t take it personally. I&#39;m doing this for the following reasons:[list] [*][b]Visibility of your questions:[/b] when you email me, you&#39;re only getting help from one person. When you post to the forums, you&#39;re allowing yourself to get help from an entire community of free & open software advocates.[/*] [*][b]Visibility of our solutions:[/b] there are some questions I get asked fairly often, and having the answers out in the open might help others find the solutions on their own, rather than having to email me separately.[/*] [*][b]Visibility of my helpfulness:[/b] as a young professional in the IT industry, I&#39;m always looking for things to put on my resume. It&#39;s one thing to say, &quot;I answer frequent support emails,&quot; but it&#39;s another thing to [i]show[/i] the actual support threads.[/*] [/list] As you can see, all of the reasons boil down to visibility. As an advocate of free & open software, I believe that not only should a program&#39;s source code be publicly accessible, but also the information required to utilize the program meaningfully, including support requests and solutions found. Even though I spend many hours every day answering support requests at my day job, I still hope to continue being a helpful resource for any viewers/fans having trouble with free & open software. If you have any questions that I might be able to help you with, just sign up for the forums and ask! [/quote] //// PUT YOUR REPORT BELOW \\\\ View all Use of this website implies that you agree to the website rules and privacy policy.